# FAQs - Frequently asked questions

<table data-card-size="large" data-view="cards" data-full-width="false"><thead><tr><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2Fi9dbcVOsGLjJxLtWIiDp%2Fimage.png?alt=media&#x26;token=484476cd-387c-4e16-b811-1638a4a9fb1d" alt="" data-size="line"> <strong>How to register for Smart OTP?</strong></td><td><a href="faqs-frequently-asked-questions/1.-how-to-register-for-smart-otp">1.-how-to-register-for-smart-otp</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FUuhzNuAPePoJH1FIm2JE%2Fimage.png?alt=media&#x26;token=cc0733a1-0ab4-4aa1-bd71-6520de2facd4" alt="" data-size="line"> <strong>I want to deposit money into securities account, what should I do?</strong></td><td><a href="faqs-frequently-asked-questions/2.-i-want-to-deposit-money-into-securities-account-what-should-i-do">2.-i-want-to-deposit-money-into-securities-account-what-should-i-do</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FDCi1P2U1kQ1lNGFB05IE%2Fimage.png?alt=media&#x26;token=cdf32891-646a-4739-ba35-8255bd28526d" alt="" data-size="line"> <strong>How can I change my password?</strong></td><td><a href="faqs-frequently-asked-questions/3.-how-can-i-change-my-password">3.-how-can-i-change-my-password</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2Fk57TVnqluDcMEwK4pdMP%2Fimage.png?alt=media&#x26;token=24090d8f-e887-427a-a4f5-5f6d89bac0ca" alt="" data-size="line"> <strong>I want to withdraw money out of my account, please kindly instruct me on how to do?</strong></td><td><a href="faqs-frequently-asked-questions/4.-i-want-to-withdraw-money-out-of-my-account-please-kindly-instruct-me-on-how-to-do">4.-i-want-to-withdraw-money-out-of-my-account-please-kindly-instruct-me-on-how-to-do</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FdQPQ9sb6TqDqDLXm9Ftx%2Fimage.png?alt=media&#x26;token=e55aa3aa-ab24-4d0b-ae5f-9e6da70b03a4" alt="" data-size="line"> <strong>Where can I find information on additional rights arising from each stock ticket?</strong></td><td><a href="faqs-frequently-asked-questions/5.-where-can-i-find-information-on-additional-rights-arising-from-each-stock-ticket">5.-where-can-i-find-information-on-additional-rights-arising-from-each-stock-ticket</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FLfb7JZrLpT9wMKPkL0qx%2Fimage.png?alt=media&#x26;token=13a2f26c-41dc-4c9b-85a5-97af9e4e0e33" alt="" data-size="line"> <strong>Where can I look up my current arising balance and daily loan interest?</strong></td><td><a href="faqs-frequently-asked-questions/6.-where-can-i-look-up-my-current-arising-balance-and-daily-loan-interest">6.-where-can-i-look-up-my-current-arising-balance-and-daily-loan-interest</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FVQhyzTkhIA8ofMBnTszd%2Fimage.png?alt=media&#x26;token=be6b6ef9-80da-4f49-b66a-ce8c9356413f" alt="" data-size="line"> <strong>How do I remove a ticker symbol in the watchlist?</strong></td><td><a href="faqs-frequently-asked-questions/7.-how-do-i-remove-a-ticker-symbol-in-the-watchlist">7.-how-do-i-remove-a-ticker-symbol-in-the-watchlist</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FXMzazn4vRCWNs7fRIijt%2Fimage.png?alt=media&#x26;token=14d2873d-7a69-4564-a03e-72909f43e3b1" alt="" data-size="line"> <strong>How can I change my display mode?</strong></td><td><a href="faqs-frequently-asked-questions/8.-how-can-i-change-my-display-mode">8.-how-can-i-change-my-display-mode</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2F8WzLlAyjixlGXEsygX3N%2Fimage.png?alt=media&#x26;token=c91de838-23ee-4f69-9f8d-db62b117d9fa" alt="" data-size="line"> <strong>Guide me to look up my order history</strong></td><td><a href="faqs-frequently-asked-questions/9.-guide-me-to-look-up-my-order-history">9.-guide-me-to-look-up-my-order-history</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FZ2xqMARCOCIQjheg9IkT%2Fimage.png?alt=media&#x26;token=30a54fdf-423f-4c86-a9ac-7ea8c786eda9" alt="" data-size="line"> <strong>I want to view my trading account statement, what should I do?</strong></td><td><a href="faqs-frequently-asked-questions/10.-i-want-to-view-my-trading-account-statement-what-should-i-do">10.-i-want-to-view-my-trading-account-statement-what-should-i-do</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FwT0k7JS56JofO101OiiD%2Fimage.png?alt=media&#x26;token=6533b183-68e1-4c61-8399-4a7f66bc3dec" alt="" data-size="line"> <strong>I want to register for biometrics, what do I do?</strong></td><td><a href="faqs-frequently-asked-questions/11.-i-want-to-register-for-biometrics-what-do-i-do">11.-i-want-to-register-for-biometrics-what-do-i-do</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FPTbj3sDImWn4hfYEbzSE%2Fimage.png?alt=media&#x26;token=2dc476e1-8338-4432-b583-b3c9a4f59836" alt="" data-size="line"> <strong>Guide me to join Referral Program</strong></td><td><a href="faqs-frequently-asked-questions/12.-guide-me-to-join-referral-program">12.-guide-me-to-join-referral-program</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2Fds8X7VFA6LntHHEglQSv%2Fimage.png?alt=media&#x26;token=13a0b2ba-e6ba-4b3a-a362-17b84379714c" alt="" data-size="line"> <strong>When I confirm Smart OTP then an error appears: " Authentication information is invalid, please try again.". What should I do?</strong></td><td><a href="faqs-frequently-asked-questions/13.-an-error-appears-authentication-information-is-invalid-please-try-again.-what-should-i-do">13.-an-error-appears-authentication-information-is-invalid-please-try-again.-what-should-i-do</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FMTzH5QtYhcxZNGIzDiHE%2Fimage.png?alt=media&#x26;token=ab3afc06-5751-4363-b11c-7fd5c510891a" alt="" data-size="line"> <strong>How to fix when system appear notification " Connection to server timed out. Please try again later.”</strong></td><td><a href="faqs-frequently-asked-questions/14.-how-to-fix-when-appearing-notification-connection-to-server-timed-out.-please-try-again-later">14.-how-to-fix-when-appearing-notification-connection-to-server-timed-out.-please-try-again-later</a></td></tr><tr><td><img src="https://258410041-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FzVAiamJRGPoXVCownqwl%2Fuploads%2FBVJw0YNmdW4SWJdkLVpD%2Fimage.png?alt=media&#x26;token=35dc9eff-a7b6-44f2-86b9-06f6f617275f" alt="" data-size="line"> <strong>I forgot my log-in password, how can I get it back?</strong></td><td><a href="faqs-frequently-asked-questions/15.-i-forgot-my-log-in-password-how-can-i-get-it-back">15.-i-forgot-my-log-in-password-how-can-i-get-it-back</a></td></tr></tbody></table>